These Terms and Conditions set out the basis on which Cleaners Bermondsey provides domestic and commercial cleaning services within Bermondsey and surrounding areas. By placing a booking, you agree to be bound by these Terms and Conditions, which form a contract between you and Cleaners Bermondsey for the provision of cleaning services.
These terms apply to all services booked for residential, commercial, tenancy, one-off, and regular cleaning, as well as related services such as after-builders cleaning and deep cleaning, unless expressly stated otherwise in writing.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm, or company who requests or accepts a quotation for services and for whom Cleaners Bermondsey agrees to provide services.
Company means Cleaners Bermondsey, the cleaning services provider.
Services means the cleaning and related services that the Company agrees to provide to the Client.
Cleaner means any person or team of persons engaged by the Company to carry out the Services.
Premises means the property or properties where the Services are to be carried out.
Agreement means the contract between the Client and the Company, comprising these Terms and Conditions and any confirmed booking details.
The Company will provide cleaning services as described in the booking confirmation or as otherwise agreed in writing with the Client. The scope may include, but is not limited to, general cleaning, deep cleaning, end of tenancy cleaning, after-builders cleaning, office cleaning, and regular maintenance cleaning.
The Client is responsible for ensuring that the description of the required Services is accurate and complete at the time of booking. Any additional tasks requested on the day of service are subject to the Cleaner’s agreement and may result in an adjustment to the fee.
3.1 Bookings may be made through the Company’s chosen communication and booking channels. By submitting a booking request, the Client confirms that the information provided is accurate and that they are authorised to book services for the Premises specified.
3.2 All bookings are subject to availability. The Company will confirm the date, time, type of service, and estimated duration. A booking is not accepted until the Client has received a confirmation from the Company.
3.3 The Client must provide full access details for the Premises, including any entry instructions or security arrangements. The Company is not liable for delays or failure to provide Services where access is not possible due to incomplete or incorrect instructions.
3.4 For regular cleaning services, the Company will, where possible, allocate the same Cleaner or team. However, the Company reserves the right to change personnel if necessary due to sickness, holidays, or operational reasons.
4.1 The Client must provide a safe working environment for the Cleaner, including free access to electricity, running water, and adequate lighting.
4.2 The Client must ensure that the Premises are reasonably clear of clutter and that any items of high value or sentimental importance are safely stored away before the start of the Service.
4.3 The Client agrees not to directly employ or engage any Cleaner introduced by the Company for separate work outside of the Agreement for a period of 12 months following the last service provided. If the Client breaches this provision, the Company reserves the right to charge a reasonable introduction fee.
4.4 The Client shall inform the Company in advance of any specific health and safety risks at the Premises, such as hazardous materials, unstable fixtures, or areas that should not be accessed.
5.1 The Company aims to provide services to a professional standard that is reasonable and consistent with industry practice in the UK cleaning sector.
5.2 Unless otherwise agreed, the Company may use its own cleaning materials and equipment. Where the Client prefers the use of their own products or equipment, this must be stated clearly at the time of booking.
5.3 The Company is not responsible for damage arising from the use of cleaning products supplied by the Client that are unsuitable or incorrectly labelled, or for equipment belonging to the Client that malfunctions or is in disrepair.
5.4 Any specific cleaning requirements, such as sensitive surfaces, specialist finishes, or restricted product use, must be communicated before the service. The Company cannot be held liable for damage to surfaces where such information has not been provided.
6.1 Service prices are usually based on either an hourly rate or a fixed fee for a specified scope of work. The applicable rate or fee will be confirmed to the Client prior to booking confirmation.
6.2 The Company reserves the right to amend its prices from time to time. Any change in price will not affect confirmed bookings unless the scope of work is altered by the Client.
6.3 Payment terms will be specified at the time of booking and may include payment in advance, payment on the day of service, or invoicing arrangements for commercial clients. Time for payment shall be of the essence.
6.4 Where payment is required in advance, the Company is under no obligation to provide Services until payment has been received.
6.5 If the Client fails to make payment on the due date, the Company may suspend Services and charge interest on the overdue amount at the statutory rate permitted under UK law until payment is made in full.
6.6 The Client is responsible for any bank charges, reversal fees, or other transaction costs arising from failed or disputed payments.
7.1 The Client may cancel or reschedule a booking by providing notice within the timeframe specified by the Company at the time of booking. In most cases, a minimum notice period will apply, particularly for large or specialist jobs.
7.2 If the Client cancels or reschedules with insufficient notice, the Company reserves the right to charge a cancellation fee, which may reflect a percentage of the agreed fee or a minimum call-out charge.
7.3 If the Cleaner is unable to gain access to the Premises at the agreed time due to reasons within the Client’s control, such as incorrect keys, locked gates, or absence of the Client where access is required, this may be treated as a late cancellation and may incur a charge.
7.4 The Company may cancel or reschedule a booking in the event of unforeseen circumstances such as severe weather, staff illness, or operational restrictions. In such cases, the Company will offer the Client an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellations.
8.1 The Company aims to resolve service issues promptly and fairly. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible, and in any event within 24 hours of the Service being carried out, where practical.
8.2 The Company may request evidence of the issue, such as photographs or a description of areas alleged to have been missed. Provided that the complaint is justified and within reasonable parameters, the Company may, at its discretion, offer a re-clean of the affected areas or another appropriate remedy.
8.3 The Client’s right to a remedy may be limited if the condition of the Premises has changed substantially after the Cleaner’s visit or where external factors beyond the Company’s control have affected the outcome.
9.1 The Company will exercise reasonable care and skill in providing the Services and will carry appropriate public liability insurance in line with UK industry standards.
9.2 The Company’s liability for any loss or damage to property or belongings arising from the provision of Services shall be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear and the age and condition of the item.
9.3 The Company shall not be liable for:
a. Wear, discolouration, or damage that results from normal use, age, or pre-existing conditions.
b. Damage arising from faulty or improperly installed fixtures, fittings, or appliances at the Premises.
c. Loss of cash, jewellery, or items of exceptional value that have not been securely stored.
d. Any indirect or consequential loss, loss of profit, or loss of opportunity incurred by the Client.
9.4 The Client must report any alleged damage or loss as soon as reasonably possible and provide photographs, receipts, or other evidence where requested. The Company may arrange an inspection to assess the claim before offering a remedy.
9.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.
10.1 Where the Client provides keys or access codes, the Company will exercise reasonable care to safeguard them and to ensure they are used only for the purpose of providing Services.
10.2 The Client is responsible for notifying the Company immediately if there is any change to locks, alarm codes, or security arrangements that may affect access.
10.3 The Company shall not be liable for any cost of changing locks or replacing keys unless the loss or damage is a direct result of the Company’s negligence.
11.1 The Company will comply with applicable UK waste and environmental regulations when handling waste generated as part of the cleaning process.
11.2 Standard cleaning services involve the collection of general household or office waste into bags or designated receptacles on the Premises. Removal and off-site disposal of large amounts of waste, bulky items, construction debris, or hazardous materials is not included unless expressly agreed as an additional service.
11.3 The Client is responsible for providing appropriate bins and for arranging regular waste collection through local authority or private waste providers, in accordance with local regulations.
11.4 The Company will not handle or dispose of hazardous or specialist waste, including but not limited to medical waste, clinical waste, sharp objects, asbestos, chemical containers, or any substance classified as hazardous under relevant UK legislation. If such materials are discovered, the Cleaner may refuse to continue the Service in the affected area until it is made safe.
12.1 The Company is committed to operating in accordance with UK health and safety requirements. Cleaners are instructed to use equipment and chemicals in a safe and responsible manner.
12.2 The Client must ensure that pets, children, and other occupants are kept away from areas being cleaned and from chemicals and equipment while the Service is in progress.
12.3 The Company reserves the right to withdraw its staff from any Premises where there is risk of violence, abuse, or unsafe conditions. In such cases, the visit may be treated as cancelled by the Client and a fee may be charged.
13.1 The Company shall not be liable for any delay or failure to perform its obligations under this Agreement where such delay or failure is due to events beyond its reasonable control. These events may include, but are not limited to, extreme weather, transport disruptions, strikes, pandemics, acts of government, or other force majeure events.
13.2 In such circumstances, the Company will make reasonable efforts to reschedule the Service as soon as practical.
14.1 The Company will process any personal data provided by the Client in accordance with applicable UK data protection legislation.
14.2 The Company will not disclose the Client’s confidential information to third parties except as required to provide the Services, comply with legal obligations, or with the Client’s consent.
14.3 The Client is responsible for ensuring that any personal or sensitive documents at the Premises are stored securely during cleaning visits.
15.1 The Company may update these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Company’s operations.
15.2 The current version of the Terms will apply to any new booking made after the updated Terms have been published or otherwise made available to the Client. For ongoing regular services, the Company will notify the Client of any significant changes in a reasonable manner.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and interpreted in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Agreement between the Client and the Company.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.
17.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions.
18.1 These Terms and Conditions, together with any relevant booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.
18.2 The Client acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions.
By booking cleaning services with Cleaners Bermondsey, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
Enjoy our high quality cleaners Bermondsey service at affordable prices by calling the best cleaning company around.
Price List
| Carpet Cleaning | from£ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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