This Privacy Policy explains how Cleaners Bermondsey collects, uses, stores and protects your personal data when you use our cleaning services in the Bermondsey area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaners Bermondsey customers in the Bermondsey area, including prospective, current and former customers.
Cleaners Bermondsey provides domestic and commercial cleaning services in the Bermondsey area. When we refer to we, us or our in this Privacy Policy, we mean Cleaners Bermondsey as the controller of your personal data. This Privacy Policy applies to all personal data we process about individuals who make enquiries, request quotations, book services or otherwise interact with us in relation to our services in the Bermondsey area.
We may collect and process the following categories of personal data:
Identification and contact details: name, title, postal address, billing address, service address, and any other contact details you choose to provide.
Communication data: information contained in enquiries, quotations, booking requests, complaints, feedback and any other communications you send to us by phone, in writing or in person.
Service and contract data: information about the cleaning services you request or receive, such as type of service, frequency, dates and times of visits, special instructions, access information you choose to share, and contractual terms agreed with you.
Payment and transaction data: details relating to payments made for our services, such as amounts, dates, payment method and transaction identifiers. We do not store full payment card details; these are processed by our chosen payment service providers.
Usage and technical data: limited technical data generated when you visit our online content or communicate with us digitally, such as basic device and browser information, and records of your interactions with our website where applicable.
Marketing preferences: your choices about receiving marketing communications from us and your communication channel preferences.
We collect personal data in several ways, including:
Directly from you: when you contact us by phone, online forms, messages or in person to request information, ask for a quote, make a booking, provide feedback or exercise your data protection rights.
During service delivery: when our operatives attend your premises to provide cleaning services and record details required to perform the contract and manage appointments.
From third parties: limited data from service providers such as payment processors who confirm that a payment has been made and provide transaction details, and online platforms that pass us your information when you request our services via their systems.
We only process your personal data when we have a lawful basis to do so. Depending on the specific processing activity, we may rely on the following lawful bases:
Contract: to take steps at your request before entering into a contract, such as providing a quote, and to perform a contract for cleaning services with you, including managing bookings, delivering services and handling billing and payments.
Legal obligation: to comply with legal and regulatory requirements, including tax, accounting and record-keeping obligations, and to respond to lawful requests from public authorities.
Legitimate interests: to manage and improve our business and services, including scheduling, customer relationship management, responding to enquiries and complaints, internal administration, service quality monitoring and the security of our staff and customers. When relying on legitimate interests, we balance our interests against your rights and freedoms.
Consent: for certain marketing communications or where we are required to obtain your consent under data protection law. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We may use your personal data for the following purposes:
To provide quotations, confirm availability and create service bookings.
To deliver cleaning services at your property and follow any instructions you provide, where appropriate.
To issue invoices, process payments, handle refunds and maintain accurate financial records.
To communicate with you about your bookings, changes to appointments, service updates and customer support matters.
To manage our relationship with you, including dealing with feedback, complaints and service improvement requests.
To maintain our internal records, reporting and business administration.
To send you service-related information and, where permitted, marketing communications about our services that may be of interest to you, in line with your preferences.
To protect our rights, property and safety, and that of our staff, customers and the public, and to prevent and detect fraud or misuse of our services.
We may share your personal data with carefully selected third parties to help us provide and manage our services. These third parties act as processors and process your personal data on our documented instructions and under appropriate contractual safeguards. Such processors may include:
IT and hosting providers that supply systems and infrastructure used to store and manage customer data.
Customer relationship management and scheduling tool providers that assist with managing bookings and customer communication.
Payment service providers that process payments made for our services.
Professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes or to comply with legal obligations.
We may also share personal data with public authorities, law enforcement agencies or regulators when required by law or where necessary to protect our legal rights. We do not sell your personal data.
If we transfer your personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.
We retain your personal data only for as long as is necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements. In general:
Basic customer and contract records are kept for the duration of your relationship with us and for a period after its end, typically aligned with applicable limitation periods for legal claims.
Financial and transaction records are retained for the period required by tax and accounting laws.
Enquiries from prospective customers who do not proceed to book services are kept for a limited period to allow us to respond fully and follow up where appropriate.
Marketing data is retained until you withdraw your consent or object to receiving such communications, after which we will keep a record of your opt-out to ensure your preferences are respected.
When personal data is no longer needed, we will delete or anonymise it in a secure manner.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training on data protection responsibilities and procedures for handling potential data incidents. While we strive to protect your personal data, no method of transmission or storage can be guaranteed as fully secure, but we continually review and enhance our security measures.
Under data protection law, you have certain rights in relation to your personal data. Subject to legal conditions and exemptions, these rights may include:
Right of access: to obtain confirmation as to whether we process your personal data and to receive a copy of that data.
Right to rectification: to have inaccurate or incomplete personal data corrected.
Right to erasure: to ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction of processing: to request that we restrict the processing of your personal data in certain situations.
Right to data portability: to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible and lawful.
Right to object: to object to processing based on our legitimate interests and to object at any time to the use of your personal data for direct marketing.
Right to withdraw consent: where processing is based on your consent, to withdraw that consent at any time.
You also have the right to lodge a complaint with a data protection supervisory authority if you consider that your personal data has been processed in violation of applicable data protection law.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will take effect when the revised Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Enjoy our high quality cleaners Bermondsey service at affordable prices by calling the best cleaning company around.
Price List
| Carpet Cleaning | from£ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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